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How We Keep Your Account and Deposits Safe

When you open an account on dewalive88 and fund it via DANA, OVO, GoPay or QRIS, we collect only what's needed to verify your identity and process payouts.

Data encryption on all transactionsAccount verification for withdrawal securityYour payment history stays private

Explore the Lobby Read FAQ

What This Policy Covers and Where It Applies

dewalive88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

dewalive88 collects your name, email, phone number, account password, and payment details (DANA, OVO, GoPay, QRIS account identifiers or bank information) when you register and fund your wallet. We also track your IP address, device type, browser, and login times to prevent fraud and verify withdrawals

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are genuine. Retention depends on local law — in most cases we keep account records for up to seven years after closure for compliance and dispute resolution. Your privacy rights and how we handle requests for data deletion or correction depend on local law and apply
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where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data and Privacy Rights

Team online

Live Chat Support

Open the chat widget in your account lobby (bottom right corner) to ask questions about your data, request account access, or report privacy concerns. Our team responds during lobby hours, seven days a week.

Email Your Request

Send a message to our privacy inbox with your account username, the city you registered from (e.g. Bandung), and details of your request. We acknowledge all emails within one business day.

Account Settings

Log into your dewalive88 account, go to Settings > Privacy & Security to review what data we hold, update your contact details, or download your account history at any time.

HOW WE HANDLE YOUR INFORMATION

Data Security, Retention and Your Rights

Encryption and Access Control

All payment information (DANA, OVO, GoPay, QRIS details and bank account numbers) is encrypted end-to-end. Only our payments team and fraud-prevention systems can access encrypted wallet data; no one else on our platform sees your full account numbers.

Withdrawal Verification

When you request a payout, we verify your identity by checking your registered phone number, email, and the payment method you used to deposit. This confirmation step protects your account from unauthorized withdrawals and ensures funds reach only you.

Cookies and Tracking

We use cookies to keep you logged in, remember your game preferences, and track which lobby sections you visit most. These cookies do not store payment data and you can disable them in your browser settings without losing account access.

Data Retention Schedule

We keep your account profile (name, email, phone) for up to seven years after you close your account, where required by local law. Transaction records are retained for up to five years for audit and dispute resolution purposes only.

Third-Party Sharing

We do not sell your personal data to marketers or brokers. We share account information only with payment processors (DANA, OVO, GoPay, QRIS networks) to complete deposits and withdrawals, and with fraud-detection services to protect your account.

Your Data Rights

You can request a copy of all data we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated records, where local law permits. Contact our privacy team via live chat or email to start a request.

Frequently Asked Questions About Your Privacy on dewalive88

We collect your full name, email address, phone number, date of birth for age verification, and a password you choose. When you make your first deposit via DANA, OVO, GoPay or QRIS, we also store your payment account identifier to process future transactions securely.

We retain your account profile and transaction history for up to seven years after closure, where required by local law, to comply with financial reporting and dispute resolution obligations. You can request deletion at any time where local law permits.

Yes. Log into your account, go to Settings > Privacy & Security, and select Download My Data. You'll receive a file listing your personal details, deposit and withdrawal history, and login records within two business days.

No. We share your payment method identifier only with DANA, OVO, GoPay and QRIS networks to process your deposits and withdrawals. We never sell or share your account data with marketers, game studios, or other platforms.

We verify withdrawals by checking your registered email and phone number match the account on file, and confirming the withdrawal method (DANA, OVO, GoPay, QRIS) was used to deposit. High-value payouts may require additional photo ID verification.

Contact live chat support immediately or email our fraud team with your username and the activity you noticed. We'll review your login history, freeze your account if needed, and walk you through securing your password and updating your recovery email and phone number.

Yes. Disable cookies in your browser settings to stop tracking, but you may need to log in again each time you visit. Essential cookies for account security cannot be disabled, but marketing cookies are fully optional and turned off by default.

How We Keep Your Account and Deposits Safe

Contact Us About Your Data and Privacy Rights

Live Chat Support

Email Your Request

Account Settings

Data Security, Retention and Your Rights

Encryption and Access Control

Withdrawal Verification

Cookies and Tracking

Data Retention Schedule

Third-Party Sharing

Your Data Rights

Frequently Asked Questions About Your Privacy on dewalive88

01 What personal information does dewalive88 collect when I open an account?

02 How long does dewalive88 keep my account data after I close my account?

03 Can I download all the data dewalive88 holds about me?

04 Does dewalive88 share my payment information with other websites or apps?

05 How does dewalive88 verify my identity when I request a withdrawal?

06 What happens if I notice unauthorized activity on my account?

07 Can I opt out of cookies and tracking on dewalive88?

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